Tag Archives: Employee Engagement

Small Business Culture Counts!

How Small Business Culture benefits you.

Small Business Culture

Business culture is defined by attitudes, beliefs, behaviors and traditions of your workforce. They are ingrained in the business and team; and hey will be accepted as the norm. Culture can also determine the type of customers you attract, the growth of the company and the quality of serve you deliver is an important aspect for your business’s. If employees don’t buy into the company culture, then everything else is wasted. A new hire should be taught the company culture early on in their training. An employee who believes in the company culture will live and share it with others.

Build your teams engagement mindset!

emotionally engaged employee

We believe it’s possible to build an “engagement mindset” starting with some small steps. First pick a project, process or issue. Second, talk to the team and get their buy in. Lastly remember to TRUST, yourself as well as your team. An “engagement mindset” empowers teams, builds collaboration and frees team members to use their strengths to contribute to team success. It clarifies and prioritizes expectations and celebrates individual contributions to shared goals. Like most new skills, it takes practice but the end results will build trust and confidence. Contact me, if you want to know more about how creating the engagement mindset!

An employee who is emotionally engaged is better than just engaged

emotionally engaged employee

An emotionally connected employee that feels for their organization and their work is tuned in, turned on and eager to go the extra mile. Recently, Harvard Business School did a study that shows that more than raises or promotions, employees want to feel their input is valuable to the enterprise. If a worker feels safe, secure, valued, seen, heard and belonging, they will be more productive members of the team. Only when people know what it feels like to be first in someone else’s eyes can they sincerely share that feeling with others. We’re not saying choose your people over your customers. We’re saying focus on your people first because of your customers. That way everybody wins. Always treat people as the source of the solution…. NOT the cause of the problem. Contact me to learn more on how to make your employees emotionally engaged.

Employee: to be engaged or not to be, that is the question…

According to Gallup ONLY 30% of U.S. workers are truly engaged. Where actively disengaged workers cost businesses over $450 billion per year! Individually that costs employers about $18,000 per year. Our experience working with clients for many years, we believe the costs are even more than this. What is the cost to you, for example, of an employee who doesn’t pay attention to loan documents and makes a significant mistake? What’s the additional cost when that client tells everyone about their bad experience? It is important to evaluate your business and think about the kinds of costs lack of engagement can cause so your team understands the value of improving it. Engage us on how to can turn those disengaged workers engaged!

The Role of Enterprise Social Collaboration in Employee Engagement

Many organizations, even small to mid-sized ones, have employees separated by more than just multiple branch locations – different work experiences, expectations and generational differences create unique cultural issues and challenges in the workforce. When implemented and managed successfully, enterprise social collaboration (ESC) can enhance the “emotional connection” between employees, the organization and the customer. HR professionals can harness the power of ESC as a tool to address a multitude of internal and external institutional challenges including recruitment, on boarding, training, productivity, retention, marketing and customer service.

Communication and Collaboration – High Touch Using High Tech Tools
Irrespective of the size or configuration of an organization, effective internal and external collaboration is an essential business function. Gone are the days when companies consisted of a single location where coworkers and managers shared face-to-face contact on a daily basis and customers conducted their business in person.

Meaningful connections between management, coworkers and customers are arguably the linchpin of every successful organization, but face-to-face interactions have been replaced with increasingly remote interactions. Even coworkers sitting a few feet apart find themselves isolated from each other and the pulse of the organization as they are inundated with an endless barrage of email and tasks that offer limited opportunity to connect and collaborate.

The challenges are exponentially greater when employees are separated by miles or even continents. Generational gaps add another layer to the complexity. The resulting disconnect is lost opportunities for the organization to benefit from the creativity, problem solving capacity, institutional knowledge and employee engagement that meaningful collaboration can contribute to organizational health and ultimately the bottom line.

Enterprise social collaboration can provide the high tech solution to maintaining a high touch organization in an electronic world. Facebook, Twitter, SnapChat, LinkedIn and similar applications have tapped into our basic need to be “in touch”.  Adaptations of these tools to the work environment offer the opportunity to maintain many benefits of the “office water cooler” workplace using technology as a collaborative bridge.

The industry has been forced to adapt social media tools to many aspects of the customer experience due to customer expectations and competition, but the integration of social media platforms to enhance employee communication and collaboration has lagged. Concerns about regulatory compliance, risk management, cost, ROI and an industry already forced to adapt to fundamental changes simultaneously on multiple fronts may all contribute to the slow transition to ESC.

Worth the Effort – Tangible and Intangible Benefits
Integrating ESC offers internal and external benefits to help address some of the challenges facing companies large and small. Solutions range from simple off-the-shelf applications to fully scalable solutions specifically designed to meet the needs of large organizations. ESC tools must be viewed as essential business tools not optional extras.

Potential and current employees have embraced technology in their personal lives. If companies want to attract and retain the next generation of industry leaders, creating and maintaining a collaborative work environment is imperative. A generation that spends their personal time plugged in and engaged is unlikely to find career satisfaction in an industry unwilling to offer equally powerful collaborative tools in the workplace.

ESC also offers an unprecedented opportunity to transfer institutional knowledge and provide immediate access to essential in-house training, coaching or answers to employee questions that empower the employee to learn and grow their career on-the-job and in real time. Organizations with employees in multiple locations will find the barriers to communication and collaboration fall as ESC becomes fully integrated into the daily office routine. As a result, the challenges of knowledge silos will dissipate as employees have greater access to information.

Productivity enhancement is another benefit that offers real ROI in addition to greater employee satisfaction. In their report The Social Economy: Unlocking Value and Productivity Through Social Technologies, McKinsey Global Institute estimates between $900 billion and $1.3 trillion in annual business value can be unlocked through the use of social networking tools and technologies in four commercial sectors alone: consumer packaged goods, retail financial services, advanced manufacturing and professional services.

A study by the Aberdeen Group stated the “year-over-year business impact of social collaboration on business performance was remarkable.” Companies with an ESC in place saw operational efficiencies increase by 131 percent.

Successful Implementation and Integration – Stay the Course
Successful implementation is multifaceted. It includes management buy-in, IT cooperation, regulatory compliance, cultural readiness, best-fit tools and ongoing adaptation as employee, customer and organizational needs evolve.

The need for a top-down commitment cannot be overemphasized. Even if the ROI is not instantly apparent, the benefits will manifest over time and the risks of not incorporating ESC tools into the organization will far outweigh the challenges of implementation.