The Role of Enterprise Social Collaboration in Employee Engagement

Most banks have employees separated by more than just multiple branch locations – different work experiences, expectations and generational differences create unique cultural issues and challenges in the workforce. When implemented and managed successfully, enterprise social collaboration (ESC) can enhance the “emotional connection” between employees, the organization and the customer. HR banking professionals can harness the power of ESC as a tool to address a multitude of internal and external institutional challenges including recruitment, on boarding, training, productivity, retention, marketing and customer service.

Click here to read the rest of the article